Refund & Cancellation Policy

1. Introduction

Welcome to Insta Craft. This policy outlines our guidelines and terms regarding cancellations and refunds for the services we provide. By subscribing to our services, you agree to these terms.

2. Nature of Services

Insta Craft provides digital marketing services, including:

• Social media management
• Content creation
• Email marketing
• Monthly promotional plans

Due to the nature of these services (which are highly time-based, custom, and resource-driven), refunds are subject to the specific conditions outlined below.

3. Subscription & Billing

Our services are offered on a monthly subscription basis.

• Payments are billed in advance (e.g., Basic, Standard, Enterprise plans).
• By subscribing, you authorize us to begin work immediately upon receipt of payment.

4. Cancellation Policy

You may cancel your subscription at any time by:

• Contacting us via email at pawan@instacraft.co
• Requesting cancellation before the start of the next billing cycle

Important:

• Cancellation will be effective from the next billing cycle.
• No partial-month cancellations will be applied or refunded.

5. Refund Policy

a) No Refund After Service Initiation

Once work has started (e.g., strategy planning, content creation, account setup, or audits), no refunds will be issued under any circumstances.

b) Eligible Refund Cases

Refunds may be considered only if:

• Payment was made by mistake (e.g., duplicate transaction).
• Service was not started or delivered at all by our team.

c) Non-Refundable Situations

Refunds will NOT be provided if:

• You change your mind after purchase.
• Partial services have already been delivered or completed.
• Delays are caused due to a lack of response, feedback, or provided materials from your side.

6. Free Trials / Custom Plans

• If any free consultation or trial is offered, it does not guarantee refunds after a paid subscription is started.
• Custom plans and custom project scopes are entirely non-refundable once approved and initiated.

7. Payment Disputes

If you initiate a chargeback or dispute via your bank or payment provider:

• We reserve the right to suspend your services immediately.
• All ongoing work and content publishing will be stopped.

We strongly encourage contacting us first to resolve any issues amicably before initiating a dispute.

8. Service Termination

We reserve the right to terminate services without refund if:

• You violate our Terms & Conditions.
• You engage in abusive, illegal, or unethical behavior towards our team.

9. Processing of Refunds

If a refund is officially approved by our management team:

• It will be processed within 7–10 business days.
• The amount will be credited directly back via the original payment method used.

10. Contact Us

If you have questions about cancellations, billing, or this refund policy, please contact us at pawan@instacraft.co.